In an age where digital advancement is pivotal for success across various sectors, Infosys a prominent provider of next-generation digital services and consultancy, has unveiled a significant alliance with Pacific International Lines (PIL), a premier shipping company based in Singapore. This partnership aims to rejuvenate the logistics and shipping industries, accelerating PIL's journey towards digital transformation.
In this strategic partnership, Infosys is tasked with transforming PIL's customer portal, marking the onset of a digital era for the shipping giant. With a strong foothold in regions spanning Oceania, Asia, Africa, the Middle East, and Latin America, PIL's aspiration to bolster connectivity across its markets receives robust support from Infosys. The technological revamp goes beyond mere enhancement of web and mobile applications to deliver an elevated customer experience, also focusing on scalability and adaptability to meet the evolving needs of the logistics sector.
Lionel Patrice Chatelet, Chief Commercial Officer at Pacific International Lines, expressed his enthusiasm about the partnership, stating, "We are looking for a partner who can not only bring technology but also play an advisory role in the journey of transformation. Infosys brings together a strong combination of the right capabilities as well as highly collaborative ways of working. We are delighted to collaborate with Infosys". This sentiment underscores the strategic fit between the two companies, where Infosys's technical prowess and advisory capabilities meet PIL's ambitious vision for digital transformation.
Echoing the sentiment, Karmesh Vaswani, EVP & Global Head Retail, Consumer Goods & Logistics at Infosys, highlighted the depth of Infosys's commitment to this venture. "With our strong domain expertise in multimodal logistics, we are committed to delivering innovative solutions that not only address our client's current needs but also set the stage for embracing the latest industry trends", he said. Vaswani's statement reflects Infosys's broader strategy of leveraging its AI-powered Infosys Topaz suite to bring about transformative digital solutions that are simple, intuitive, and experiential.
Since its establishment in 1967, Pacific International Lines has built a storied history and evolved into the 12th largest container shipping line globally, as well as the largest indigenous carrier in Southeast Asia. With a wide-ranging portfolio covering container and multi-purpose vessels, alongside ventures in container manufacturing, depots, and logistics services, the company stands poised to leverage the digital transformation led by Infosys to its advantage.
Within the framework of PIL's 'Driving Connectivity' initiative and its pledge to attain Net Zero emissions by 2050, this strategic partnership signifies a significant stride towards forging a more interconnected, sustainable, and digitally empowered trajectory for the shipping and logistics sector. As Infosys and PIL tackle the intricacies and potentials of digital evolution, their collaboration emerges as a symbol of innovative prowess and collective achievements within the global arena.