CEO Insights Magazine

Imagine building a business from scratch, that too amidst the unprecedented challenges of a global pandemic, and still managing to achieve success. Such is the story of Jaycel Demonguitan, the Chief Operating Officer of Outsource Access. From her early days as an Executive Virtual Assistant to CEO Brad Stevens to her current role as a Chief Operating Officer at Outsource Access, Jaycel has proven herself a true visionary.

In just three years, Jaycel and her team have grown Outsource Access to a team of over 450 employees, overcoming the obstacles presented by the pandemic. As COO, Jaycel has been pivotal in establishing robust teams and implementing systems and processes that have facilitated Outsource Access's rapid growth in this emerging niche.

Her unwavering commitment to delivering high-quality services while simultaneously fostering a strong sense of community and social responsibility is evident throughout all aspects of the company. With a passion for making a positive impact on customers, employees, and the community at large, and ensuring that business operations reflect these values, Jaycel is an inspiring leader and a true force to be reckoned with. Get ready to be inspired by her as CEO Insights Asia dives into her wise words.

What is the motivation that fuels your daily routine?

My motivation stems from the opportunity to help companies grow and create new opportunities for others. As a business leader, I feel a strong sense  of responsibility and the capability to turn ideas into something tangible, and in doing so, provide opportunities for people to thrive. The knowledge that I can contribute to the success of a company and positively impact the lives of its employees and the community is what drives me every day.

As a business leader, I understand the importance of creating opportunities that can make a positive impact on people's lives. While it's impossible to help everyone in the world, I am committed to making a difference in the lives of those within my reach. Making a positive impact, even on a small scale, is important and motivating for me and I strive to create such opportunities whenever possible.

How would you define Outsource Access as an organization and its current position in the market?

Outsource Access is a virtual staffing agency that was founded in 2019. Our company provides reliable, cost-effective virtual staff to businesses across  various functions, including operations, marketing, finance, sales, and HR, among others. We are a pioneering virtual staffing agency registered in the Philippines that has adapted to the work-from-home setup, setting us apart from our competitors. This allowed us to take risks and create processes and systems that would cater to our employees' workfrom- home needs even before the pandemic hit. We take pride in being ahead of the curve, as the pandemic has shown that remote work is becoming increasingly common. Our commitment to innovation and excellence has earned us recognition from various international organizations for our growth and the impact we have made on our clients, employees, and communities.

In a nutshell, Outsource Access is a company that strives to continually adapt to the changing needs of the modern workplace. By offering a range of virtual staffing services, we have positioned ourselves as a leading provider of high-quality and reliable virtual staff in the industry.

What are the value additions that the customers can expect from your offerings?

At Outsource Access, we strive to deliver exceptional value additions to our clients. First and foremost, we recognize that our target market consists primarily of small and medium-sized businesses. so we make sure that our services are affordable and cost-effective. By outsourcing certain functions of their business to us, our clients can focus on what they do best or what is the best use of their time while we handle the rest.

We're proud to have helped our clients redefine how they scale their businesses by providing them with reliable and efficient support. We’re also working on making our services available for enterprise businesses. We aim to partner with them in achieving their business goals. Secondly, we provide our clients with extensively vetted and highly trained virtual staff who can be seamlessly integrated into their workplace from day one.

Additionally, we have developed a robust management support system consisting of experienced team leaders, operations managers, onboarding managers, and leaders from various business units, who are always available to address any issues or concerns our clients may have. In addition to our core services, we offer tactical services to our clients, which allows them to tap into our pool of skilled resources for short, quick projects. This helps them to save valuable time and resources, allowing them to perform deeper work.

Tell us about your leadership approach. What are the guidelines or methodologies you follow to lead your team?

Accountability is a key value that I prioritize within my team as well as communication. I aim to be a thoughtful communicator, providing feedback to team members when needed and coaching them to understand where they're coming from. I believe in direct communication to promote accountability for individual functions. As a leader, I am empathetic and take the time to understand my team members, creating a safe space for them to perform their day-to-day tasks.

I prioritize building trust and confidence with them so that my team feels comfortable sharing their thoughts and ideas. I don't sugarcoat feedback because I believe it hinders growth. By understanding my team, we're better able to identify and solve problems at their root cause, making solutions more effective. Overall, my leadership approach centers around accountability, direct communication, empathy, and problem-solving.

Jaycel Demonguitan, Chief Operating Officer, Outsource Access

With a passion for helping businesses grow and impacting the world, Jaycel is an expert in understanding processes, building teams, and developing systems that drive results. She enjoys painting and biking in her free time and is currently learning how to play lawn tennis. She brings her leadership skills and experience to Outsource Access, working to ensure that the company delivers cost-effective virtual staffing solutions to small and medium businesses while also fostering a culture of accountability, communication, and empathy within her team Philippines.