CEO Insights Magazine

City University of Hong Kong boasts a legacy of producing visionary leaders who have left an indelible mark in their respective fields. Among these distinguished alumni is Jamie C. M. Pang, a trailblazer in the realm of hospitality and building services. With a solid foundation laid during his academic journey at City University, Jamie's career trajectory showcases a remarkable fusion of technical expertise and strategic leadership. His contributions extend beyond the conventional as he has played a pivotal role in the successful openings of multiple renowned convention and exhibition centers. Jamie’s journey exemplifies the City University’s spirit, where innovation, resilience, and a commitment to excellence converge to create leaders who make a lasting impact on the global stage.

Engaging in an idiosyncratic interaction with CEO Insights Asia magazine, Jamie shares the imperious details of his journey and future road map for Marina Bay Sands. Let’s hear it from him.

Tell us about your academic experience from City University of Hong Kong. What did you learn from the campus beyond academics?
During my academic journey at City University of Hong Kong, I delved deep into the intricacies of engineering, particularly focusing on building services encompassing electrical systems, air conditioning, fire safety, security, internet network systems and audio-visual systems required in the hospitality industry that are crucial for modern buildings. The real-world application of this knowledge became evident when I transitioned to the engineering department of a hotel, where I could practically implement what I had learned.

Beyond the textbooks, City University taught me the invaluable lesson of translating theoretical knowledge into practical solutions. Moreover, the campus experience went beyond academics, shaping my understanding of effective management, teamwork, and the art of dealing with diverse stakeholders.

As the Director of Technical Services, what are the factors you look into when developing strategies for long-term digital transformation?
My approach to developing strategies for long-term digital transformation revolves around fostering a culture of creativity and learning within my team. I firmly believe in supporting experimentation, even if it entails the possibility of failure. Learning from failures is a crucial aspect of improvement and innovation.

To mitigate risks, I lead the team in continuous reviews and assessments throughout the project lifecycle, ensuring that we can identify and address potential challenges before they escalate. I also emphasize a dynamic and adaptive strategy that allows us to achieve our goals while remaining agile in the face of evolving technological landscapes.

How do you foster a culture of innovation in your team? How do you encourage them to bring out the best of their potential by leveraging the latest technologies?
Recognizing that the world is ever-changing, I emphasize the importance of adaptability and continuous learning. I believe in cultivating an environment where every team member feels empowered to share innovative ideas. It's not just about my individual creativity but about creating a collective atmosphere that nurtures diverse perspectives and imaginations.

To leverage the latest technologies, I ensure that my team has access to ongoing training and resources. Moreover, I emphasize the significance of recognizing and rewarding innovative contributions.

Tell us about your leadership approach. What are the guidelines or methodologies you follow as a leader?
In my role as a leader, I firmly believe in leading by example to instill a culture of innovation and collaboration within my team. I understand that innovation often involves taking calculated risks, and I make it a point to assure my team that I stand by their ideas, even if they entail a certain level of uncertainty. As a leader, I take personal responsibility for the risks associated with implementing innovative ideas, ensuring that my team feels secure in their creativity.

What is the future destination that you are headed towards?
My professional journey, marked by the successful operation of several Convention Centers, has fueled my passion for embracing change and seeking new challenges. Looking ahead, my aspirations are drawn to future endeavors that present fresh opportunities and uncharted territories. I find fulfillment in the dynamic nature of my field, and the prospect of contributing to the launch of another Conference and Exhibition Center or Integrated Resort development that excites me. With an unwavering enthusiasm for new challenges, I eagerly anticipate the next chapter in my career, where I can continue to make impactful contributions to the world of hospitality.

Jamie C. M. Pang, Director of Technical Services, Marina Bay Sands
Jamie C. M. Pang is a graduate of City University Hong Kong with a Bachelor of Engineering in Building Services, Jamie began as a maintenance manager in a hotel group. Transitioning to project management, he played a pivotal role in overseas developments, navigating complexities with stakeholders, architects, and contractors. With over a decade in the hotel industry, Jamie transitioned to the convention and exhibition services sector, contributing significantly to the opening of multiple renowned centers, including Hong Kong Convention Exhibition Center, Asia World Expo Hong Kong, Venetian Macau, and Marina Bay Sands in Singapore. Currently serving as the Director of Technical Services at Marina Bay Sands, Jamie brings a wealth of experience and expertise to the forefront of hospitality operations and project management.

Quick Facts:
•Hobbies: Traveling, Photography 
•Favorite Cuisine: Sushi/Yakiniku 
•Favorite Travel Destination: Australia, China, & USA